Jay Rosen @ Sciences Po: Who is the audience, and what does that make us, journalists?
NYU journalism professor Jay Rosen was invited by Sciences Po’s School of Journalism today to give an inaugural lecture to the fresh new crop of wannabe journalists. As soon as there is video available, I will link to it here. But for the time being, let me just try to convey the gist of what got through to me from this fascinating 90 minutes in the eerily retro-looking fifth floor François Goguel room at 56, rue des Saints Pères.
The title of his lecture was both elaborate and impossible to translate into French, because of our assimilating the word “public” and “audience” into one word: “le public”. It was: The People formerly known as the Audience and the Audience properly known as the Public.
As the title suggests, the lecture was built on two main historical developments, two shifts in power which Mr. Rosen described and explained for us in a compelling and purposeful way, although at times a bit too didactically.
The first shift occurred during the second half of the 18th century, more precisely: between 1759 and the French Revolution. Before this time, there was no such thing as public opinion, or if there was, it had no voice of its own, and therefore had no impact on politics. The political game was run privately and mostly in secret by the king and his court. In 1764, the King declared it illegal to print or publish anything about the reform of state finances. However, in 1781 Jacques Necker published a public record of the crown’s finances, entitled Compte-rendu au Roi. In fact the growth of an international market, the rising interdependence of nations, forced the government to be more transparent.
As the English historian Keith Michael Baker noted, there occurred at this time a “transfer of authority” (which Rosen dubbed more decisively a “shift in power”) from
“the public person of the sovereign to the sovereign person of the public”
Inventing the French Revolution, by Keith Michael Baker, page 172, Cambridge University Press, 1990.
Mr. Rosen reminded us that public opinion grew and was not something that existed out of nowhere. In the English case, only members of parliament had the right to freedom of speech, and only as long as they exercised this freedom within closed doors: that is why they called themselves “the People indoors”, as opposed to the outside masses, who had no say in anything. At the famous 1919 peace conference in Versailles, a huge number of correspondents (100 members of the American press corps alone) were present for the first time at international negotiations of such a scale, and demanded to attend the negotiations themselves, which was unheard of at that point. Thus, public opinion entered as a factor that could influence negotiations themselves, through the mediation of… the media, who reported on their progress on a daily basis.
This first shift transformed the public into an audience, connected up to various sources of information, but increasingly isolated from each other. Thus, in the 1976 movie The Network, anchorman Howard Beale did something that exposed the situation of the mass audience, and broke this paradigm: for once, the atomized members, closed up in their private living rooms, but all watching the same TV channel, were encouraged to stop staring at the screen, go out to their windows, and scream: “I’m as mad as hell and I’m not going to take this anymore”, thus making themselves aware of their own presence. However, Mr. Rosen noted, the cries blend into one big inscrutable blur, because the public sphere they fall into is a void.
This is where the second shift comes in. The power that was exclusively in the hands of the media, that is the power to publish now lies in the hands of the people. Everybody has a newspaper: it’s their blog. Everybody has a news channel: it’s YouTube. Everybody has their own radio waves: it’s called podcasting.
This is why, Mr. Rosen concluded, we shouldn’t be talking of a mass audience. Yes, a mass audience is a particular way of arranging people in space. But that arrangement is now passé, as they have also an influence on their own position in that space, the information nexus. They are no longer isolated from one another. Thus, as Raymond Williams declared as early as 1958 (in his magnum opus Culture and Society):
There are in fact no masses; there are only ways of seeing people as masses.
This is because you can never reach out and touch a “mass man” or a “mass woman”. As Williams explained:
They are here, and we are here with them. And that we are with them is of course the whole point. To other people, we also are masses. Masses are other people.
As journalists, we can either address people as members of a community (like a local newspaper does) or as “eyeballs” that need to be counted (like a national TV program would). It is of course advisable to see people more as a public than as an aggregate of eyeballs.
On those grounds, Professor Rosen presented what sounded a lot like the Decalogue of the aspiring young journalist:
- Do not think of the recipients of your work as consumers, but as users. Journalists are people who make (not to be confused with “make up”) things, they do not find things. You have to make things that are useful.
- The users know more than you do. This was originally noticed by Dan Gilmore, who realized that the aggregate of the people who read his posts necessarily contains more knowledge than he, even as a highly informed reporter, will ever gain. One must learn to harness this knowledge.
- Journalism is becoming mutualized: people themselves become part of the distribution process.
- A journalist should describe the world in a way that helps people participate in it. For example, data journalists must dig through tons of tables and lists of numbers and make this information digestible, easily understandable, so it can be used in an efficient way.
- Anyone can doesn’t mean everyone will. Do not expect that just because you are out there blogging, that everybody will participate in the creative process. As a general rule, about 90% of the audience never interact with the content. Learn to accept it.
- A journalist is just a heightened (I would say magnified) case of a citizen, not some separate class.
- The authority of the journalist starts at the point where he can say: I have been there, you haven’t, let me tell you about it.
- Listen to the demand and give users what they have no way to demand. In other words, you must not only give people what they want, and not only give them what you think they need, but combine both!
- Don’t take the “view from nowhere” (this term Mr. Rosen would like to see adopted by others in the field, but apparently it hasn’t caught on yet). What he meant is that objectivity is increasingly mistrusted, as the users realize that no journalist can be entirely above and totally disinterested in the subject of his or her reporting. I would sum up this point in the following way: Objectivity is not a place. So tell people where you’re coming from. They will only trust you more for it.
- Last, but not least, Mr. Rosen quoted Tocqueville’s assertion from Democracy in America:
“Newspapers make associations and associations make newspapers.”
The cost and difficulty of like-minded people to share information, pool what they know, and publish that knowledge, is falling. Thus, if you want to provide a valuable service to your users, you may want to try to identify such existing “associations” as are out there, and create the information circus that will serve them.
Finally, in the Q&A, Mr. Rosen mentioned a valuable new idea of his, which would be to borrow “levels” from the gaming universe, so that the media could tailor its content for different “user levels” – for instance, if you know everything about the Israeli-Palestinian conflict, if you’ve been following the story for years, then the text you would be presented with on the latest direct negotiations will go much more in-depth, and will not bore you with explanations about who Netanyahu is and what his political background is. Another idea I found compelling was the comparison of journalists to museum curators, who must sift through the unimaginable amount of information so as to present an important selection in a comprehensible way. As Clay Shirky notes: “It’s not information overload. It’s filter failure.”
You will find more of Jay Rosen’s ideas by typing his name into YouTube. Enjoy. And be sure to follow @jayrosen_nyu on Twitter. See if you can keep up.